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Before You Contact Us

To help us assist you more effectively, please consider the following before submitting your inquiry:

For Technical Support

  • Include your Natro Macro version number
  • Describe the issue in detail and steps to reproduce it
  • Mention any error messages you received
  • Specify your Windows version and system specifications
  • Include screenshots if relevant

For Bug Reports

  • Confirm you're using the latest version from official sources
  • Provide detailed steps to reproduce the bug
  • Describe what you expected to happen vs. what actually happened
  • Check if the issue has already been reported on Discord

For Feature Requests

  • Clearly describe the feature you'd like to see
  • Explain how it would benefit users
  • Consider if similar features already exist
  • Discuss your idea in the Discord community first for feedback

Response Times

We strive to respond to all inquiries within 48 hours. For urgent technical issues or immediate assistance, we highly recommend joining our Discord server where community members and the development team are available to help in real-time.

Please note that Natro Macro is a free, open-source project maintained by volunteers. While we do our best to address all inquiries promptly, response times may vary based on the volume of requests and availability of team members.

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